r77bd Privacy Policy
Protecting your personal information is our top priority. This policy fully and transparently describes how r77bd collects, uses, and safeguards your data.
Introduction & Purpose
r77bd (referred to herein as "we", "our", or "the platform") operates a safe and reliable online entertainment platform for users in Bangladesh. When you use our website, create an account, or use our services, you share certain personal information with us.
The purpose of this privacy policy is to fully and clearly inform you about what types of information r77bd collects, how that information is used, with whom it may be shared, and what measures we take to protect your information. This policy forms an integral part of our Terms and Conditions.
This policy applies only to r77bd's own platform and services. It does not apply to third-party websites or services.
By using our platform, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any term, please refrain from using our services.
Information We Collect
r77bd collects two types of information: (a) information provided directly by you, and (b) information collected automatically through your use of the platform.
2.1 Information Provided Directly
Information you provide when registering an account and using services:
- Full name and date of birth (for age verification — for users aged 21+ only)
- Email address and mobile number
- Payment-related information (bKash, Nagad, Rocket, or Upay account number)
- Documents provided for identity verification (where applicable)
- Information provided when contacting us via support chat or email
2.2 Automatically Collected Information
The following information may be collected automatically while you use the platform:
- IP address and device type
- Browser type and version
- Pages you visit and duration of your visit
- Session information collected through cookies and similar technologies
- Transaction history and gaming activity logs
2.3 About Cookie Use
The r77bd platform uses cookies to improve your experience and manage secure sessions. Cookies are small text files stored on your device. You may disable cookies through your browser settings, but doing so may limit some platform functionality.
How Collected Information Is Used
r77bd uses your information only for the following lawful purposes:
Account Management
Your information is used to create, verify, and secure your account and to process transactions.
Fraud Prevention
Information is analysed for security monitoring to prevent unauthorised access, fraud, and money laundering.
Customer Support
Your information is used to resolve issues and provide effective support via live chat or email.
Service Improvement
Your information is used to analyse platform performance and further improve and personalise your experience.
Communications
Your information is used to send important account notifications, transaction confirmations, and security alerts.
Responsible Gaming
Your information is used to analyse gaming patterns, provide responsible gaming support, and address the risk of addiction.
r77bd does not sell your personal information to any third party for commercial purposes, and will never do so without your consent.
Information Sharing Policy
r77bd may share your information with third parties in limited and specific circumstances. We only share information where it is essential for operating the platform.
4.1 Payment Processors
To process your financial transactions (bKash, Nagad, Rocket, or Upay), the necessary information is shared with the relevant mobile financial service provider. This information is used solely for transaction verification.
4.2 Technology Service Providers
We work with trusted technology partners to operate the platform. These partners may access information only to provide specific technical services and are bound by the obligations of our privacy policy.
4.3 Legal Obligations
If required by law, court order, or directive from a government authority, r77bd may disclose information to the relevant authority. In such cases, we will disclose only what is legally required.
4.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. In that case, we will notify you in advance and the new entity will continue to abide by the obligations of this privacy policy.
Data Protection Measures
r77bd uses industry-standard security measures to protect your personal information. Our platform is fully secured with SSL (Secure Sockets Layer) encryption, meaning all data exchanged between you and our servers remains completely encrypted.
- Encryption: All sensitive data (passwords, payment information) is stored using strong encryption.
- Access Controls: Only authorised staff, and only to the extent necessary, may access your information.
- Regular Audits: Our security measures are regularly reviewed and updated to maintain the latest security standards.
- Data Minimisation: We collect only the information that is strictly necessary to provide services.
- Suspicious Activity Monitoring: Our system automatically detects suspicious login or transaction attempts and alerts you.
No method of transmitting information over the internet is 100% secure. However, r77bd makes every effort to protect your information. If you suspect a security issue, contact our support team immediately.
Data Retention Period
r77bd retains your personal information only for as long as it is needed for the relevant purpose or as required to meet legal obligations.
Account-related information is retained for the duration of the active account. Even after an account is closed, some information may be retained for a set period to comply with anti-money laundering regulations and the requirements of financial regulatory bodies.
Transaction records and gaming history may be retained for an extended period for fraud prevention, dispute resolution, and legal requirements. Once the set retention period expires, your information is securely deleted or anonymised.
Your Rights as a User
r77bd respects your rights over your personal information. You may exercise the following rights:
Right to Access
You may request at any time to know what information r77bd holds about you.
Right to Rectification
If any stored information about you is incorrect, you may request that it be corrected or updated.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information ("right to be forgotten").
Right to Restrict Processing
In some cases, you may request that the processing of your information be restricted, though this may affect service delivery.
Right to Data Portability
You may request to receive your information in a structured, commonly used format.
Right to Object
You have the right to object to the processing of your information for specific purposes.
To exercise these rights, please contact our support team via live chat or email. We will process your request within a reasonable time. However, in some cases, legal obligations may make it impossible to fulfil every request.
Protection of Minors
The r77bd platform is for users aged 21 and above only. We never knowingly collect or process the personal information of anyone under the age of 21.
We verify age at the time of account registration. If we find evidence that a minor has created an account using false information, we will immediately close that account and delete all associated information.
If a parent or guardian believes their child has created an account on our platform, please contact us immediately. We will close that account and securely delete all information.
Changes to This Policy
r77bd reserves the right to change or update this privacy policy from time to time. If any significant changes are made, we will notify you by sending a notice to the email address registered to your account or by clearly informing you through the platform.
Continuing to use the platform after any changes are made will be considered as your consent to the updated policy. We therefore recommend that you visit this page regularly to stay informed about the latest privacy policy.
This privacy policy, together with r77bd's Terms and Conditions and Responsible Gaming Policy, forms a complete legal framework.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will process your request as quickly as possible.
Contact Us
Live Chat — Support available 24/7 in Bengali and English
Email: [email protected]
When sending a data protection request, please include your account details and a description of your request. We will process your request after verifying your identity.